Managing modern enterprise networks is a task that has grown both increasingly challenging and increasingly onerous. According to an industry report released in May 2022, the number of connected Internet of Things (IoT) devices was projected to reach 27 billion active connections by 2025, up from 12.2 billion in 2021.1 In the face of these mounting challenges in connectivity management, businesses are choosing to turn to Managed Service Providers (MSPs) to manage their networks.
The MSPs tasked with managing so many unique, complex customer networks are finding that their network engineers are overwhelmed—battling tremendous workloads, experiencing constant mental stress, and struggling to dedicate any time towards proactive optimization. Instead, they are scrambling to respond to a constant stream of alerts and tickets.
To alleviate the burden on their engineers and to minimize the impact of any outages on their customers, MSPs rely on monitoring tools. The global network monitoring market has grown steadily larger in recent years, having been valued at US$2.11 billion in 2021 and projected to grow to US$3.8 billion by 2030.2 In theory, these tools should simplify network management by alleviating the need for direct human intervention via increased automation. However, the reverse has proven to be true: despite the high availability and variety of sophisticated monitoring tools, a recent survey has shown that 52% of network engineers are reporting increased mean time to resolution (MTTR) for business customers.3
Clearly, the solution cannot be to continue indiscriminately adding more tools: more, in this case, does not mean better. But what is the solution? In order for MSPs to effectively overcome the challenges of network management, it is crucial to first recognize the obstacles facing engineers. They fall broadly into two categories: human problems, and technology problems. In a series of upcoming articles, we’ll be exploring some of these common pain points in further detail.
How IntelliTrex is Purpose-Built To Enable MSPs in Delivering Exceptional Performance
Managing the challenges isn’t about adding more technology—it’s about adding the right technology.
Imagine a connectivity business intelligence platform deliberately crafted to be a strategic enabler for MSPs, enhancing the capabilities and reach of NOCs and empowering engineers and technicians to do more. Something that goes beyond portal-based tools, harnessing the true potential of your data and transforming it into actionable intelligence that you can use to increase node-to-engineer density, proactively harden your network operations, decrease MTTR, enhance your customers’ experience—and ultimately put money back into your company coffers.
It has a name: IntelliTrex.
As a leading managed Software-as-a-Service provider, and as pioneers in the world of connectivity solutions, Trextel understands what MSPs need to navigate the changing landscape of our industry. We’ve built our platform to meet the unique needs of MSPs, and we have our finger on the pulse of the industry so that IntelliTrex is always growing and evolving alongside your business. Download our industry report for more insights on the challenges facing MSPs and how you can evolve your enterprise network management operations to meet them.
1. https://iot-analytics.com/number-connected-iot-devices/ and Cisco VNI Complete Forecast
2. Polaris Market Research. (2021). Network Monitoring Market Size, Share, Trends, Analysis Report. Retrieved from https://www.polarismarketresearch.com/industry-analysis/network-monitoring-market
3.Opengear. (2022). The Costs of Downtime. https://opengear.com/white-papers/white-paper-the-costs-of-downtime/