Retail Technology Services

Retail Technology Services

Looking to make every customer visit to your brick-and-mortar stores count?

We’ll help you keep your doors open and your technology going strong.

In a world where online shopping is fast, easy and convenient, our retail technology services help enhance brick-and-mortar shopping that is still a critical component of most retailers’ sales.


For all we hear about shopping on the Web, 95 percent of retail sales are captured by retailers that have physical stores, according to a study by consultant A.T. Kearney. The caveat? Only 35 percent of product purchases actually begin and end in-store.

So, when people do show up in person to browse, order, buy or pick up what they bought online, retailers need to make their visits count.

Rich in-store digital experiences let customers tailor the way they shop: video walls and signs for awareness and information, kiosks and tablets for checking inventory and ordering, sales tools to speed purchases. The choice isn’t between physical or digital: it’s about offering both and integrating them effectively.

And because brick-and-mortar still matters, stores need to keep their doors open. When technology is updated, meeting deployment schedules for both new and retrofitted locations is critical. Delays mean lost business and reduced credibility. Your technology partner needs to work fast and smart, which means being onsite during off-hours so shopping time isn’t lost.

Simply put: Technology is the backbone of the modern shopping experience. The networks, hardware and software that power purchases, signage, security and communication better be as reliable and predictable as the crowds lined up outside your doors on Black Friday — or at their computers on Cyber Monday, for that matter.

How Trextel Can Help


That’s where we come in. Trextel can take those and other IT challenges posed by multi-site, multi-platform IT deployments off your hands, leaving you free to focus on serving customers and growing your business. We’ll install and upgrade your network, voice and data systems, and security and digital signage solutions to help you operate, communicate and collaborate effectively both today and tomorrow.

Design and Deploy


We’re experts in large-scale deployments across dispersed locations. Both new store openings and technology retrofits are our specialties, as are mobile deployments and cellular strategies.

Whatever your need, Trextel’s success is built on our proven project management approach and our deeply experienced team of industry consultants. Our approach delivers unbiased, best-of-breed recommendations for multi-site, multi-platform deployments. We ensure that your project is done right the first time – meeting every aspect of your time, budget and technology specifications.

Combine this with our white glove installation process that we’ve built and refined through tens of thousands of installations across the U.S. and Canada. You can’t be everywhere – but we can. More than 5,000 field engineers are at the ready to execute remote site surveys or install equipment to ensure every new location opening or retrofit meets your high standards of excellence. We ensure that every deployment is designed and executed with precision so you can breathe easy.

Monitor and Manage


With business locations spread all over the place, it’s critical that every remote network runs at peak performance. When it comes to customer service, there’s no time for downtime. Trextel keeps all your remote locations running at peak performance, with monitoring and management for every layer of your IT and network infrastructure.

Trextel’s cloud-based Network Management System proactively monitors every network and device – delivering performance reports and alerts to maintain SLAs and improve operational efficiencies. Our state-of-the-art Network Management System provides total dashboard visibility into network, device and carrier performance for your widely dispersed, remote locations. Comprehensive Help Desk and hardware maintenance services give hands-on response to every remote location.

And enterprise customers and rapidly growing organizations rely on Trextel’s managed lifecycle services, including comprehensive account management, stewardship reviews, technical consultations, audits and vendor and carrier management. We ensure singular ownership of the performance of your remote IT infrastructure – from edge devices and systems to the entire enterprise WAN.

Trextel’s Bundled Solution Simplifies Technology Overhaul for Retailer 

A large retailer of athletic apparel with more than 250 locations needed a multi-technology upgrade for 150 of its North American stores. Trextel bundled a technology solution and eliminated the need for and expense of five additional vendors.

The technology overhaul for all 150 locations was completed in just three months during the stores’ off hours. The on-location work included the installation of new cabling, cabinets, routers, switches, wireless access points and backup network connectivity—all tested to ensure compatibility with their current applications.

SOLUTIONS REQUIRED

  • solution iconProject Management
  • solution iconWireless LAN
  • solution iconInfrastructure Cabling
  • solution iconData Routers
  • solution iconMonitoring