Restaurant Technology Services

Restaurant Technology Services

Technology requirements at far-flung casual and quick serve locations?

No problem. We keep your restaurants and networks cooking.

Gone are the days when paper menus, order pads and cash registers were all the “technology” a restaurant required.


Today, driven by fierce competition, tight margins and customer expectations for fast service, tech plays a pivotal role in every aspect of the restaurant industry. Nowhere is that more obvious than where technology intersects with the customer.

Adding technology into the ordering and payment processes speeds them along. Digital menu boards offer up food options while kiosks, tablets and mobile apps provide multiple ways to place and pay for orders. Order confirmation displays ensure accuracy and put food in people’s hands faster.

Providing a wider scope of technology also helps restaurants manage margins and compete more effectively. Kiosks, menu boards and the like can be programmed to upsell, driving up the average check per order. Free wi-fi services attract and keep customers in your seats, not others.

And that’s just the technology that engages the customer. Your security systems and back-of-the-house operations and functions – inventory control, cost and cash management, financial reporting – all depend on networks, hardware and software that needs to run reliably to meet corporate and franchise expectations.

How Trextel Can Help


That’s where we come in. Trextel can take those and other IT challenges posed by multi-site, multi-platform IT deployments in the quick serve and fast casual environments off your hands, leaving you free to focus on serving customers and growing your business. We’ll install and upgrade your network, voice and data systems and security to help you operate, communicate and collaborate effectively both today and tomorrow.

Design and Deploy


We’re experts in large-scale deployments across dispersed locations. Both new location openings and technology retrofits are our specialties, as are mobile deployments and cellular strategies.

Whatever your need, Trextel’s success is built on our proven project management approach and our deeply experienced team of industry consultants. Our approach delivers unbiased, best-of-breed recommendations for multi-site, multi-platform deployments. We ensure that your project is done right the first time – meeting every aspect of your time, budget and technology specifications.

Combine this with our white glove installation process that we’ve built and refined through tens of thousands of installations across the U.S. and Canada. You can’t be everywhere – but we can. More than 5,000 field engineers are at the ready to execute remote site surveys or install equipment to ensure that every new location opening or retrofit meets your high standards of excellence. We ensure that every deployment is designed and executed with precision so you can breathe easy.

Monitor and Manage


With locations spread all over the place, it’s critical that every remote network runs at peak performance. When it comes to serving customers, there’s no time for downtime. Trextel keeps all your remote locations running at peak performance, with monitoring and management for every layer of your IT and network infrastructure.

Trextel’s cloud-based Network Management System proactively monitors every network and device – delivering performance reports and alerts to maintain SLAs and improve operational efficiencies. Our state-of-the-art Network Management System provides total dashboard visibility into network, device and carrier performance for your widely dispersed, remote locations. Comprehensive Help Desk and hardware maintenance services give hands-on response to every remote location.

And enterprise customers and rapidly growing organizations rely on Trextel’s managed lifecycle services, including comprehensive account management, stewardship reviews, technical consultations, audits and vendor and carrier management. We ensure singular ownership of the performance of your remote IT infrastructure – from edge devices and systems to the entire enterprise WAN.

Trextel Saves the Day for Large Restaurant Chain

Sometimes a large restaurant chain decides to make sweeping change to its menu and look. One national chain decided to capitalize on the national coffee craze, a decision that affected 13,000 of its locations. Midway through the process, Trextel came in as a partner to salvage the project that was behind schedule and over budget. In just over two months, Trextel made more than 5,500 site visits, two at each of 2,700 locations, installing 40-inch digital menu boards, digital servers, electrical outlets, structured cabling and access points for Wi-Fi connectivity—a total technology solution that was delivered on time, within budget and to the client’s complete satisfaction.

The Trextel multi-technology solution demonstrated:

  • Flexibility: Since many of the restaurants were open 24 hours, installations were strategically timed in the middle of the night or even after breakfast and lunch rushes.
  • Scalability: Trextel quickly ramped up operations to meet the daily challenges and growth of each location.
  • Fast deployment: Trextel delivered a solution in just over two months, well ahead of schedule, exceeding expectations.
  • Success rate: Trextel had a 98% success rate, the highest of all five vendors involved in this massive project.

SOLUTIONS REQUIRED

  • solution iconDigital Signage
  • solution iconWireless LAN
  • solution iconInfrastructure Cabling
  • solution iconElectrical