On-Demand Tech Support - Technician as a Service

Reliable, knowledgeable, professional on-premise IT support

For multi-site enterprises

Onsite support for your remote locations to ensure they get the help they need, when they need it

 

Trextel’s Technician-as-a-Service (TaaS), on-demand tech support, makes it easy for dispersed enterprises to engage “smart hands” technical support for all their remote locations. We provide a single-source, nationwide solution for onsite IT support, eliminating the complexity of dealing with multiple vendors. We streamline onsite support with a consistent service interface, simplified billing, and comprehensive reporting. Technician as a Service ensures that remote locations have access to on-demand skilled on-site technicians to avoid business disruptions at revenue-critical sites.

Field Services

You can’t be everywhere – but we can. We staff over 285 full-time technicians with access to a network of over 5,000 field engineers that are ready to execute remote site surveys or install equipment to ensure every new location opening or retrofit meets your high standards of excellence. Our commitment to you: We don’t leave until you are satisfied.

 

Services include:

 

  • IT Problem Resolution, Moves, Adds, Changes, Removals
  • Sites List, System Inventory
  • Coordinate Hardware Shipments, Replacements, Vendors
  • Covers entire technology investment
  • Meets Service Level Objectives

We are problem solvers with deep experience in a wide variety of technologies, including:

Advanced Networks

Help Desk/Tech Support

SD-WAN

LTE Cellular

Wi-Fi Planning & Design

Point of Sale

Low Voltage Cabling

Security

Video Surveillance – IP or Analog

Managed Video with POS Integration

Digital Signage

Indoor/Outdoor

Content Delivery Services

Interactive Whiteboards

Kitchen Display Systems (KDS)

Digital Menu Boards

Kiosks

Data & Voice

Cellular Solutions for POTS Replacement

Hosted IP telephony

Unified Communications

Broadband Aggregation

Technician As A Service

Read our blog post, On Demand Tech Support – What is Technician as a Service?, to learn more about 5 problems with the current tech support model.

Technician as a Service makes it easy for organizations to engage reliable, knowledgeable, professional onsite support on an as-needed basis.

Complex technology deployments

Let’s Get Started!