Trextel's managed network support services provide monitoring and remote network management for every layer of your IT and network infrastructure.

Monitor and Manage

Proactive managed services and support for dispersed enterprise networks

Guaranteed SLAs for higher uptime, lower costs
and more efficient operations

We keep your network humming while you focus on your core business.

 

With business locations spread all over the place, it’s critical that every remote network runs at peak performance. When it comes to your business, there’s no time for downtime. Trextel Managed Services keeps all of your remote locations running at peak performance, with monitoring and management for every layer of your IT and network infrastructure.

 

Trextel’s cloud-based Network Management System proactively monitors every network and device – delivering performance reports and alerts to maintain SLAs and improve operational efficiencies. Our Help Desk and hardware maintenance services give hands-on response to every remote location. Enterprise customers and rapidly growing organizations rely on Trextel’s managed lifecycle services including comprehensive account management, stewardship reviews, technical consultations, audits and vendor and carrier management. We ensure singular ownership of the performance of your remote IT infrastructure – from edge devices and systems to the entire enterprise WAN.

Managed Services

Proactive Network Monitoring and Support

 

Trextel keeps a vigilant eye on every aspect of your network and devices. Our state-of-the-art Network Management System provides total dashboard visibility into the network and device performance for your widely dispersed, remote locations. We also monitor carrier performance with a full system view of cellular, broadband
or AT&T services. It’s customer accessible and on a single “pane of glass”, it connects the key areas including metrics, alerts, tickets, Help Desk, inventory and hardware replacements. Trextel stands behind our Managed Services with Service Level Objectives and Service Level Agreements that are geared to your critical business objectives.

 

  • Network and Platform Administration
  • Customer Accessible Portal
  • Proactive Monitoring and Support
  • Built-in Alerts and Ticketing
  • Advanced Reporting, Performance Metrics
Managed monitoring and network management

Trextel manages every aspect of your remote networks and devices via our single dashboard.

Hardware Services

 

Keep your dispersed locations up and running with Trextel’s hardware services. With multi-platform hardware support and nationwide coverage for installation and service, we take care of your entire inventory needs as well as manage break/fix, and replacements.

 

  • On-Site or Warehouse Managed Inventory
  • Multi-platform Hardware Maintenance
  • Next day Replacement (7x24x4, 8×5, and 8x5x4 options)
  • RMA Management
  • Asset Disposal, Recycle, Certified Destruction
  • Hardware Buy-back

 

Help Desk Support

 

To ensure your remote locations get the help they need, when they need it, Trextel provides 24/7 comprehensive Help Desk services. The services include Tier 1 and 2 support with formal escalation procedures as well as Tier 3 technical support. Our services integrate with your existing ticketing systems such as Remedy, ServiceNow TTS, and more.

 

Technician as a Service (TAAS)

To ensure your remote locations get the help they need, when they need it.

  • IT Problem Resolution, Moves, Adds, Changes, Removals
  • Work scheduled and directed by you, Trextel or supplier
  • Sites List, System Inventory
  • Coordinate Hardware Shipments, Replacements, Vendors
  • Covers entire technology investment
  • Meets Service Level Objectives

On-Demand Expertise

Trextel’s deep technology and industry experience makes us the perfect partner to help your organization across a broad range of needs. Our on-demand expertise includes independent technical consults, audits and management of vendors and carriers.

  • Key Account Management
  • Stewardship Reviews
  • Technical Consultation
  • Reporting and Audits
  • Escalation Paths
  • Vendor and Carrier Management

Talk to us about how we can support your needs across the full spectrum of remote location operation, including:

Fully Managed Solutions

 

  • Hardware as a Service
  • Network as a Service
  • Managed Voice Solutions
  • Quick Deploy Temporary Network and Store Solutions
  • Cellular
  • SD-WAN

 

Managed Cellular Solutions

 

  • Cellular Primary or Failover Solution
  • Proprietary Intelligent Antenna
  • POTS Replacement
  • OOB Management
  • Single Cloud-based Portal
  • Multi Carrier Support
  • Order, Provision and Manage Plans
  • Expert Rapid Deployment

Managed Video Solutions

 

  • Live and Recorded Video
  • IP and Legacy Analog Cameras
  • Streaming Technology
  • Cloud Storage
  • Analytics – (for marketing efficacy,
    employee performance, fraud prevention)

 

Managed Security Solutions

 

  • 24/7 Monitoring and Support
  • Intrusion Detection
  • Incident Response
  • Threat Mitigation Support
  • Vulnerability Assessment
  • Regulatory Compliance

Why Trextel for Monitor and Manage Services?

 

  • Outsources network and device support to experts
  • Guarantees SLAs, minimizes downtime
  • Allows you to focus on core business
  • Lowers operational costs
  • Drives efficiencies

Let’s Talk

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May 15, 2017

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