Each industry experiences its own technology challenges, but healthcare might have the toughest ones today.
Growing quantities of electronic health records (EHR), strict HIPAA requirements for confidentiality of patient information and modern billing systems demand improved IT infrastructure. So does the growing use of mobile technology by both patients and providers.
And since that same infrastructure also supports critical elements of care, it must be redundant and continuously monitored to make sure that it’s up and running — without interruption and without exception.
Evolving delivery models also strain IT resources. Emphasis on convenience, customer service and price transparency has given rise to multi-location urgent and retail care centers, outpatient clinics and other niche providers to suit consumer preferences.
With more patient choice, healthcare providers are more interested in the customer experience.
Keeping patient amenities such as wi-fi networks available and secure is key to making that experience enjoyable and producing high online provider ratings and repeat customer visits.
As if those considerations weren’t enough, add into the mix an uncertain legislative environment and the always-pressing need to control costs. They make a complex situation even more complicated.